The MassHire Metro South/West Career Center Business Services Manager is responsible for developing, fostering, and maintaining excellent relationships on behalf of the agency with businesses, by creating, maintaining and expanding staffing partnerships with regional employers, agencies, community-based organizations, and training providers.
The Manager will be a member of the MassHire MSW Integrated Management Team, bridging the efforts of the Workforce Board’s employer engagement activities with the direct provision of services to job seekers and businesses. As a member of the management team, he/she will ensure that Career Center performance goals are achieved as related to employer engagement and operational goals as related to daily operations and staff performance.
Internally, the Manager will perform advanced managerial and professional work planning, organizing, and directing strategies with the Management Team to deliver high quality services to customers of the federal and state employment and training programs throughout the MassHire MSW region. The Manager is responsible for directly and functionally managing and supervising a team of MassHire MSW Business Service Representatives who deliver excellent services to job seekers and businesses through a broad suite of continuously improving methodologies, to ensure that the career center achieves measurable outcomes compliant with the Workforce Innovation and Opportunity Act (WIOA) and other federal or state programs.
Externally, in partnership with the Career Center Director and the Workforce Board, the Manager is a key representative of MassHire MSW region when engaging with businesses, job seekers, partners, or other stakeholders. The Manager will be relied upon to participate in strategic partnerships to expand access to services for businesses and job seeking customers, resulting in filling employers’ job needs with trained, qualified job seekers.
For further information, including requirements and directions on how to apply, please click here to consult the PDF for this position.